Frequently Asked Questions

Give us a call or email us, and we’ll get you set up with an appointment.

We require a 75% deposit on all custom pieces. No deposit is needed for installation, but that portion is due upon completion.

Yes, we encourage them for specific projects. The site visit fee will go toward your project.

We sure can! It’s our specialty to see a project through from design, build, finish, and installation.

We work with builders to provide the best possible installation solutions. Once the materials leave Heritage Beam and Board, the installer is responsible.

Yes, it’s our specialty!

Yes. We’d love to be best prepared to meet with you and focus on you.

We offer phone consults, but ultimately, we want you to see and feel the wood prior to making a final selection.

We do site visits for a fee.

General measurements are helpful during our initial appointment. Otherwise, we’ll take measurements ourselves when needed.

Yes! Inspiration photos, site pictures, and rough measurements help us prepare for a productive and creative consultation.

Elkhorn, Wisconsin; just north of Lake Geneva.

Book an appointment with our materials specialist. Bring your materials list—we’ll help fulfill your order.

 Yes. First question: is it sentimental? If so, we’d be honored to create something meaningful. Keep in mind: drying time, condition, and compatibility may affect the process. If the wood is from felled trees, it can take up to an inch per year to dry.

Our reclaimed selection includes Douglas Fir, White Pine, Oak, Hemlock, in addition to regional hardwoods. We call it “the species of reclaimed”—each piece with its own story.

Yes! Depending on the wood you select, we are able to do a custom color match.

We have 11 proprietary finishes—and we’re happy to work with you on a custom look that suits your style.

Yes. All custom projects include renderings that require client approval prior to production.

We do! If your project includes reclaimed wood, we can often support you with complementary new materials—like shiplap or trim—to complete the look.

Our specialty is custom islands, bars, and signature furniture pieces. If your cabinetry idea is in that wheelhouse—let’s talk!

We do. We make, finish, and install them. We also have mantels that are ready to be taken cash & carry. See more HERE.

We’d love to take a look. Please send pictures to our team. info@heritagebeamandboard.com

We source our materials from across the Midwest—mainly Wisconsin, Michigan, Minnesota, and Illinois.

A board foot is a unit of measurement used to accurately measure lumber. Think of it as a 12" x 12" square that's 1" thick. Two inches thick? That’s two board feet. It’s the industry standard when quoting materials.

We do! Contact us to inquire.

We can. Ideally, we’d meet in person to discuss the color, level of character, and the things that are best done on-site. Shipping costs are calculated separately.

We’ve delivered projects as far south as Florida—but our primary focus is Wisconsin and Illinois. Have a special project in mind? Let’s chat.